Website Human Services Programs of Carroll County, Inc.
Responsible for assessing barriers to housing stability and providing ongoing case management to help participants find, pay for, and stay in permanent housing.
- Independently manage dynamic caseload: conduct monthly visits with program participants in-home and/or in-office, complete participant assessments to determine and reduce barriers to permanent housing, refer participants to appropriate community resources, advocate on behalf of participant to help secure housing
- Conduct in-home visits with program participants, using sound judgement and following all company policies and procedures to maintain safety for both participants and employees
- Maintain accurate and timely case files, per grant/funder requirements, this includes, but is not limited to appropriate participant homeless verification and demographic information, signed program agreements, referrals, service plans, and progressive case notes
- Complete accurate and timely data entry utilizing Community Service Point (CSP): complete program entry and exits within 24 hours, enter services within 3 business days, enter, track, and evaluate participant progress at identified milestones
- Complete payment authorizations for rental stipends; track rental stipend monthly amounts and monthly remaining grant funds
- Develop and maintain a thorough knowledge of the HSP’s programs and community resources; work in tandem with HSP’s Integrated Services Team including Housing, Opportunity WORKS (re-entry employment program), and Financial Education services to help participants access services, stabilize their lives, and secure permanent housing
- Develop and maintain positive and professional relationships with landlords in the area, acting as liaison and helping to maintain an inventory of landlord contact information and open units, mediating any landlord-tenant conflicts
- Develop and maintain a working knowledge of Housing First best practices, Housing and Urban Development Homeless Programs, Grant, and Funding goals
- Support strategies to help participant meet “Key” goals to ensure homelessness is short, brief and rare in Carroll County; work with participants to establish SMART (specific, measurable, achievable, relevant, time based) goals
- Utilize motivational interviewing, strength-based, and trauma informed care strategies and techniques to deliver participant-driven case management; develop solid rapport with participants
- Communicate with HSP’s Coordinated Entry to ensure rapid participant entry into the program and participate in the Coordinated Entry Co-Case Management meeting
- Assemble data for HUD/Agency Annual Report, and additional monthly/quarterly shelter reports as required
Knowledge, Skills and Abilities: Candidates for this position must possess the following: effective skills to accomplish the program goals and objectives; effective interpersonal and organizational skills; ability to take initiative and be self-motivating. Excellent verbal and written communication skills. Strong coaching skills; ability to organize and prioritize; strong project and time management skills. Ability to work effectively with individuals and as a team. Experience working with homeless and/or high-risk participants including those with a criminal background, mental health diagnosis, and/or substance abuse. Must possess a high level of energy, motivation, and persistence. Must be proficient in Microsoft Office and have accurate data entry skills. Must be able to maintain confidentiality. Must be positive, cooperative and supportive. Valid driver’s license with clean driving record and proof of current automobile insurance required.
Educational Requirements: Candidates for this position are required to have high school/general diploma, Associates or Bachelor’s Degree preferred. Prior experience in the human services field preferred.
Supervisory Responsibilities: None
Work Environment: This position has direct contact with participants and with all levels of personnel within the organization, consumers, vendors, and other agencies. Office setting and participant home setting.
Position Type/Expected Hours of Work: Temporary Position. Full Time (40 hours/week). Normal office hours. Occasional evenings, nights, or weekends may be required to accommodate the needs of the program participant.
Travel Requirements: Travel for meetings, trainings and to program participant’s home is required. Transportation of participants to appropriate appointments may be required (in agency vehicle).
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