Website Human Services Programs of Carroll County, Inc.

Key initial contact for homeless individuals/families to navigate the process of moving from homelessness to shelter, Rapid Rehousing, Permanent Supportive Housing, and/or permanent housing.

Essential Functions:       

  • Lead Shelter and Housing intake process: follow established Coordinated Entry process, ensure rapid entry into services, maintain objective, equitable service delivery
  • Field inquiries about HSP’s shelter and housing opportunities for homeless individuals/families
  • Track shelter/housing openings and maintain eligibility list data
  • Interview prospective participants to assess eligibility and fit with available shelter/housing and case management opportunities
  • Assess and connect participants with identified community resources such as: basic needs, mental health, substance abuse treatment, educational and employment opportunities, etc.
  • Responsible for accurate, timely, up-to-date and complete data entry for those screened using Community Service Point, Homeless Management Information System data base
  • Complete Shelter Intake Form and make specific referrals based on program eligibility
  • Ensure the screening process and documentation of eligibility are consistent with requirements of funding agreements and fair housing laws
  • Help to oversee the Eligibility and Diversion Screening process, including entering all data from screenings and conducting an annual training to other providers in the community
  • Work with internal staff to facilitate smooth transition of new participants into shelter, housing, and case management
  • Maintain strong working knowledge of Housing and Urban Development (HUD) guidelines
  • Understand trends, analyze data, and communicate homeless and housing needs
  • Provide continuous outreach and promotion of supportive services
  • Participate in community partner meetings and committees as directed

Knowledge, Skills and Abilities:   Candidates for this position must possess the following skills: effective interpersonal, organizational & communication skills (verbal & written) to accomplish program objectives; Comfort working directly with vulnerable populations; including people with chronic disabilities and people experiencing homelessness;  Strong attention to detail with ability to manage data in both paper and electronic forms; ability to understand and work in compliance with funder requirements and regulations; Proficient computer skills (Microsoft Excel, ability to learn HMIS). Valid driver’s license with clean driving record required.  Motivated and able to take initiative.  Must be positive, cooperative and supportive.

Educational Requirements: Bachelor’s Degree preferred with 1 year of experience in a human service-related field.  Experience working in shelter and housing programs preferred.  Relevant experience may be considered in lieu of a bachelor’s degree.

Supervisory Responsibilities: None

Work Environment:  Direct interaction with vulnerable, homeless persons.  Participants may have mental, physical disabilities and/or substance abuse issues.  Interaction with all levels within the agency, vendors, landlords and partner agencies.  Primarily office setting; will visit shelters, homeless encampments, and/or participant home setting.

Position Type/Expected Hours of Work:  Normal office hours, specifically 8:30/9AM – 4:30/5PM; will include some evenings or weekends depending on program needs.

Travel Requirements: Minimal travel for meetings and trainings.

To apply for this job email your details to recruiting@hspinc.org

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